Harmeet Singh

Orange Education Pvt Ltd

Tech Coordinator

• Technology Management: Oversee the implementation, maintenance, and upgrading of hardware, software, and network systems.
• Technical Support: Provide support and troubleshooting for technology issues, including hardware, software, and connectivity problems.
• Project Coordination: Manage technology-related projects, including installations, upgrades, and system integrations.
• Training & Support: Develop and deliver training sessions for staff on technology tools and best practices.
• Vendor Management: Coordinate with technology vendors and service providers for procurement, support, and maintenance.
• Documentation: Maintain comprehensive documentation for technology systems, processes, and user guides.
• Security: Ensure the security of technology systems by implementing and monitoring security protocols and practices.
• Budget Management: Assist in the planning and management of the technology budget, including forecasting and cost control.
• Collaboration: Work closely with other departments to identify technology needs and provide solutions.

Convergys India Pvt Ltd

Technical Support Advisor

• Delivered expert technical support via phone, email, and chat, resolving [X]% of customer issues on first contact.
• Diagnosed and resolved technical problems related to [specific software, hardware, or systems], achieving a [X]% customer satisfaction rating.
• Created and updated detailed knowledge base articles and FAQs, reducing average resolution time by [X]%.
• Collaborated with development teams to escalate and resolve complex issues, contributing to [specific project or improvement].
• Trained and mentored new support staff, improving team efficiency and knowledge retention.
• Conducted follow-up communications with customers to ensure resolution satisfaction and gather feedback.

Programming

   

   

   

   

   

   

   

   

   

   

Technologies